Refund Policy
Thank you for choosing Medicon India as your trusted healthcare diagnostics and laboratory service facilitation. We strive to provide you with a seamless and reliable experience. Please read our refund policy carefully before booking tests through our website.
1. Refund Eligibility
Refunds will be considered under the following circumstances:
- Technical Errors: In the event of technical glitches or errors occurring during the payment process.
- Service Unavailability: If a diagnostic service becomes temporarily or permanently unavailable after your payment is processed.
- Test Cancellation: If you cancel a test within the specified cancellation period.
2. Refund Process
To initiate a refund, please contact our customer support team at support@mediconindia.com / +91 8652232043 within four (4) working days from the date of the transaction.
Provide the necessary details, including your order number, contact information, and the reason for requesting a refund. Our team will review your request and, if eligible, initiate the refund process.
No refund will be processed in cash.
3. Non-Refundable Circumstances
No refunds will be issued for completed tests or services rendered.
Refunds will not be granted for cancellations made outside the specified cancellation period.
No voluntary cancellation is allowed once a procedure or test has started.
4. Cancellation Policy
You may cancel a test up to two (2) days before the scheduled appointment to be eligible for a refund.
Cancellations made within twenty-four (24) hours of the scheduled appointment are non-refundable.
5. Processing Time
Please allow three to four working days for the processing of refunds.
Refunds will be processed using the same payment method used for the original transaction or any other method as decided by the company.
6. Contact Information
For any refund-related queries or assistance, please contact our customer support team at suppport@mediconindia.com / +91 8652232043.
Note
Medicon India reserves the right to amend this refund policy at any time without prior notice.
This refund policy is effective from 1st April 2025.